Hilfebereich
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Can I order multiple sizes to try on?
We ask you not to order multiple sizes to try on. This will not only be a favor to us, but also to the environment.
Learn moreI want to cancel my order. How do I proceed?
Please send us an email with your order number to support@frontlet.de as soon as possible if you would like to cancel your order. We then check in production whether your...
Learn moreWill I receive an order confirmation?
As soon as you place your order, you will receive an email containing all the important information about your order. This email confirms that we have received your order.
Learn moreIs there a maximum order value?
In principle, there is no maximum limit for orders at FRONTLET SHOP. The maximum amount that can be ordered depends on the payment provider selected.
Learn moreCan I still change my delivery address for an order that has already been confirmed?
We ask for your understanding that a subsequent change of the delivery address at FRONTLET SHOP is not possible. Orders are processed immediately and therefore unfortunately we are unable to...
Learn moreDo I have to create a customer account to be able to shop?
Yes, to shop at FRONTLET SHOP you need a customer account. Click on the "Login icon" in the upper right corner of the window. Then click on "Not registered yet? Create...
Learn moreCan I cancel my order if it hasn't been shipped yet?
Cancellations are possible as long as your order has not yet been processed in our warehouse. Our warehouse processes orders very quickly, so sometimes cancellations can no longer be made...
Learn moreWhat do I do if the item I want is already sold out?
Don't worry, there is still a chance that you can order the item you want. Simply write to us using the contact form Send an email to support@frontlet.de and tell us...
Learn moreIs there a minimum order value?
In principle, there is no minimum order value at FRONTLET SHOP, but there may be a minimum order value for certain payment methods, of which you will be informed if...
Learn moreCan I still change my delivery address for an order that has already been confirmed?
We ask for your understanding that a subsequent change of the delivery address at FRONTLET SHOP is not possible. Orders are processed immediately and therefore unfortunately we are unable to...
Learn moreHow can I view my previous orders?
To view your previous orders, log in with your email address and password. You will find an overview of your previous orders on your user profile . Clicking on the...
Learn moreWhat happens after I complete my order?
After placing your order, you will receive an order confirmation by email, which will contain the items you have selected, your billing and delivery address, and the payment method you...
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